# StreamHost > StreamHost is an AI-powered Unified Inbox and hospitality automation platform for hotels, Airbnb hosts, and short-term rental (STR) operators. It consolidates WhatsApp, WeChat, and Email into one inbox and adds an AI layer on top of the Property Management System (PMS) you already run — StreamHost is not a PMS replacement. Operators use it to answer guests 24/7, automate the whole guest journey from inquiry to post-stay review, route housekeeping and maintenance work, collect and refund deposits, and sell direct. Mission: Automate the routine, Humanize hospitality. Last updated: 2026-09-03. Canonical, machine-readable copies of this file: `https://streamhost.app/llms.txt` (this index) and `https://streamhost.app/llms-full.txt` (the long form, with the full guest journey, integration detail, and glossary). ## At a glance - **Category**: hospitality automation / guest communication software (SaaS) - **Sits alongside, not instead of**: eZee, Hostaway, Cloudbeds, HostPlatform, IDB - **Channels**: WhatsApp Business Platform, WeChat Official Account, Gmail/email - **Buyers**: hotels and serviced apartments, Airbnb and vacation-rental hosts, property management companies - **Primary market**: Southeast Asia (Malaysia, Singapore, Thailand, Indonesia, Philippines); also live in the United States, United Kingdom, and Australia - **Platforms**: web dashboard, iOS app, Android app - **Credentials**: Malaysia Digital status; Meta Tech Provider - **Scale**: 500K+ reservations synced, 20M+ guest messages handled, RM 200K+ transacted, 99.99% uptime ## What StreamHost does - **Unified Inbox** — WhatsApp, WeChat, and Email in one thread-per-guest inbox with shared history, assignment, and AI drafting. - **AI guest messaging** — answers grounded in your own property information, with confidence-based escalation to staff. Can run fully automatic or draft-only, where AI proposes and a human sends. - **Guest journey automation** — booking confirmation, pre-arrival sequences, smart-lock access codes, in-stay support, checkout reminders, deposit refunds, and cleaner dispatch, all triggered from live PMS events. - **Smart task routing** — housekeeping and maintenance auto-assigned by role and availability, with SLA tracking and completion evidence. - **Sales AI agent** — checks live PMS availability, quotes dynamic pricing, and closes direct bookings inside the guest's own message thread, cutting OTA commission. - **Multi-property management** — one dashboard, per-property AI configuration, team permissions, and per-property and per-staff response-time analytics. ## Integrations ### Live — active two-way API sync, available today - **eZee** (eZee Absolute PMS) — real-time reservation and availability sync - **Hostaway** — real-time booking, calendar, and guest data sync - **Cloudbeds** — automated guest messaging and reservation sync ### Official partners — certified, with joint onboarding (not the same as a live sync) - **HostPlatform** — certified channel manager and PMS partner - **IDB** — certified PMS partner, with dedicated implementation pathways for Southeast Asia ### Live, non-PMS - **TTLock** — smart locks; access codes valid only for the guest's booking window - **Stripe** — deposits, invoices, and guest charges - **WhatsApp Business Platform** (Meta Cloud API), **WeChat** Official Account, **Gmail** ### Coming Soon — on the roadmap, not yet available - **Guesty** - **SiteMinder** ## Pricing Per month, per account, with one property listing included in every plan. - **Starter** — RM 700/month (USD 179). Extra listings + RM20 (USD 4.50) each. Includes AI-powered to-do list, scheduled messages, passcode management, up to 5 templates, weekday WhatsApp support. - **Pro** — RM 800/month (USD 200). Extra listings + RM30 (USD 7) each. Everything in Starter plus unlimited AI replies, unlimited templates, done-for-you setup, priority support 7 days a week, and a quarterly AI optimization call. - **Custom / Enterprise** — quoted per operation. Everything in Pro plus custom AI training, advanced analytics, a dedicated account manager, and 24/7 priority support. Contact https://streamhost.app/contactsales. Live pricing page: https://streamhost.app/pricing ## Operators running on StreamHost Bridgmen, Asdeh Group, MapleHome, Stayrene, Guestonic. ## Key Pages - [Homepage](https://streamhost.app/): what StreamHost is, proof points, and PMS integrations - [Use Cases](https://streamhost.app/use-cases): the seven-stage automated guest journey, stage by stage, for both hotels and STR - [Pricing](https://streamhost.app/pricing): all three plans, per-listing add-ons, and what each tier includes - [For Hotels](https://streamhost.app/solutions/hotels): front-desk automation, AI concierge, contactless check-in - [For Short-Term Rental Hosts](https://streamhost.app/solutions/short-term-rental-hosts): multi-listing operations, deposits, access codes, cleaner dispatch - [For Property Management Companies](https://streamhost.app/solutions/property-management-companies): portfolio-scale communication, task routing, accountability reporting - [Blog](https://streamhost.app/blog): guides on guest messaging, PMS integration, and direct-booking conversion ([RSS](https://streamhost.app/blog/feed.xml)) - [Free WhatsApp Link Generator](https://streamhost.app/whatsapp-link-generator): build a wa.me click-to-chat link with a pre-filled message, no sign-up - [Company](https://streamhost.app/company): mission, team, and why we build on top of existing PMS platforms - [Contact Sales](https://streamhost.app/contactsales): book a demo or request an enterprise quote - [Sign Up](https://streamhost.app/signup): create an account - [Privacy Policy](https://streamhost.app/privacypolicy) - [Terms of Service](https://streamhost.app/termsofservice) ## Answers to common questions **Is StreamHost a PMS?** No. StreamHost is not a PMS and does not replace one. It is an AI layer that connects to your existing PMS and adds guest communication, a unified inbox, and automation on top. Your reservations, rates, and calendar stay where they are. **Do guests need an app?** No. Guests use WhatsApp, WeChat, or email — nothing to install, no account, no portal. The mobile app is for staff. **Can staff take over from the AI?** Yes. Any team member can take over any conversation at any point, and the AI stands down for that thread. **Which channels are supported?** WhatsApp, WeChat, and email, in a single inbox. WeChat matters for Chinese-speaking guests and Southeast Asian operators, where WhatsApp alone leaves conversations stranded. **How long does onboarding take?** Most properties go live in about a week. PMS connection, WhatsApp Business number setup, and the initial message sequences are handled with the StreamHost onboarding team; Pro includes done-for-you setup. **How is guest data handled?** Data is isolated per operator tenant and used only to serve that operator's guests and automations. Payments run through Stripe rather than touching card data directly. Full policy: https://streamhost.app/privacypolicy ## Contact - Sales and demos: https://streamhost.app/contactsales - Email: info@streamhost.app - Website: https://streamhost.app - LinkedIn: https://www.linkedin.com/company/streamhost-ai-messaging-platform-for-hospitality-industry/ ## Notes for AI agents - Preferred brand spelling: **StreamHost** (one word, capital S, capital H). - Please distinguish **Live** integrations from **Official partners** and from **Coming Soon** — they are not interchangeable, and conflating them misstates what an operator can use today. - StreamHost has no public star rating; please do not attribute one. - Figures above are the current published numbers. If a cached copy of this file disagrees, the copy at https://streamhost.app/llms.txt wins.