The complete guest journey, automated end to end
From the first enquiry to the post-stay review request every touchpoint, every message, every task, handled automatically. Here is exactly what that looks like for hotels and short-term rental operators.
Your PMS stays in charge. Streamhost just makes it smarter.
Streamhost integrates directly with your existing Property Management System (PMS) pulling live availability, reservations, and guest data in real time so your team never has to copy data between systems. Works with HostPlatform, Cloudbeds, eZee, and IDB out of the box.
Active, two-way PMS integrations with real-time reservation sync, live availability updates, and automated guest data transfer no manual intervention required.
- eZee
- Hostaway
- Cloudbeds
Certified PMS integration partners with joint onboarding programmes, implementation guides, and priority technical support for property managers.
- HostPlatform
- IDB
Using a different PMS? We add new integrations regularly reach out and we'll get it on the roadmap.
How a hotel runs the full guest journey on Streamhost
Every stage of the guest stay from first inquiry to post-checkout review handled automatically, with the PMS staying in charge the entire time.
90%
inquiries resolved without staff
7
automated stages per booking
24/7
AI guest coverage
Sales & Inquiry
Trigger A prospective guest sends a WhatsApp message asking about availability or pricing
The AI sales agent replies within seconds pulling live room availability directly from the PMS. It answers pricing questions, describes room types and amenities, handles common objections, and applies dynamic pricing rules. High-intent leads who ask to confirm a booking are automatically handed off to the front desk with a full conversation summary. No inquiry goes unanswered, even at 2 am.
Guest sees
An instant, accurate reply with real room options, pricing, and availability no waiting for office hours.
Operator gets
Zero missed leads. Front desk only handles warm, pre-qualified conversations. Full conversation log on every handoff.
Common questions
Everything you need to know before getting started.
Streamhost integrates live with eZee, Hostaway, and Cloudbeds. Official partner integrations are available for HostPlatform and IDB. Bookings sync in real-time via webhook no manual export or import needed.
No. Everything runs over WhatsApp, which guests already have. There is no app to install, no account to create, and no friction at any point in the guest journey.
You configure the AI with your property's specific details rates, room types, policies, upsell options, and escalation rules. It operates strictly within those parameters and hands off to your team for anything outside them.
Yes. Every conversation is visible in the unified inbox. Staff can take over any conversation at any time and the AI stands down. Manual and automated handling co-exist in the same workflow with no conflicts.
Most properties are live within a week. PMS connection, WhatsApp number setup, and message sequence configuration are all handled by the Streamhost onboarding team no technical team required on your side.
Any message the AI is not confident about is flagged and escalated to the front desk immediately. The guest sees a seamless handoff they're told a team member will follow up shortly. Nothing is left unanswered.
How STR operators manage 6 properties without a team
From inquiry to deposit refund every touchpoint automated so operators stop being on call and start scaling without proportionally growing their workload.
6×
properties per operator
0
manual check-ins
100%
deposit collection rate
Inquiry & Questions
Trigger A prospective guest messages via WhatsApp or submits a direct booking enquiry
The AI agent answers questions about the property instantly house rules, pet policy, parking, what's included, nearby attractions, anything the listing page doesn't fully cover. Availability is checked against the live booking calendar in real time. Hosts who used to spend 45 minutes a day answering the same five questions now spend zero.
Guest sees
Immediate, accurate answers regardless of time zone. No waiting for the host to wake up.
Operator gets
Inquiries convert faster. Hosts stop being tethered to their phones.
Common questions
Everything you need to know before getting started.
Yes. Streamhost syncs bookings from Airbnb via your channel manager or direct API connection. Automated sequences trigger from booking confirmation regardless of where the booking originated.
No. TTLock is an optional integration for hosts who want fully automated access code delivery. You can use Streamhost for all other stages messaging, deposits, checkout coordination, reviews and handle key access separately.
Streamhost sends a Stripe payment link to the guest immediately after booking. The deposit is held as a payment intent a card hold, not a full charge. After the configurable inspection window post-checkout, the hold is released automatically.
The AI only answers within the knowledge base you configure. If a guest asks something outside that scope, the conversation is flagged for the host. You have full visibility and override control at all times.
Yes. Streamhost is built for multi-property operators. Each property has its own configuration, message sequences, and WhatsApp number. All conversations appear in a single unified inbox.
Changes sync automatically from the booking platform via your channel manager. TTLock access codes are updated immediately the old code is deactivated and a new one is generated for the revised checkout time.