Connect WeChat

StreamHost connects to a WeChat Official Service Account (微信公众服务号). This is not a standard WeChat Official Account (微信公众号).

• Create and manage the account on the WeChat Official Account Platform.
• Watch the onboarding video.

Platform limits

WeChat, not StreamHost, sets these limits:

• You can't start a conversation. The guest must message you first, by scanning your WeChat QR code or searching for your Service Account in WeChat.
• No scheduled messages. Automatic or timed messages aren't supported.
• No WhatsApp-style templates.
• 72-hour reply window. After a guest messages you, you can reply freely for 72 hours, sending up to 5 messages in a row before the guest replies. After 72 hours with no reply from the guest, you can't message them until they write again.
• No video or PDF attachments.

Verification

WeChat requires the Service Account to be verified before it can be activated. As of October 2026:

• There's an annual verification fee of USD 99, paid to Tencent.
• The supporting documents must be printed, signed by an authorised company representative, stamped with the company chop, then scanned and uploaded.

How a WeChat conversation works in StreamHost

1. The guest scans your WeChat QR code, or finds your Service Account, and sends a message.
2. You reply and ask for their booking slip or details.
3. You find the booking in your PMS and tag the guest in StreamHost with their reservation (building, unit, platform, check-in and checkout dates).
4. You reply using quick responses or by typing.