Lesson 6 of 7 · 6 min
Automate guest messages
Send the right message at the right point of every stay, automatically.
What you'll learn
- Schedule messages around check-in and check-out
- Send a one-off broadcast to a group of guests
- Preview a message before it reaches anyone
Most guest questions are predictable: directions, the Wi-Fi password, check-out time. Answer them before they are asked.
Scheduled messages
Scheduled messages are sent relative to a stay — for example a day before check-in, or on the morning of check-out. They use the units listed in each building's automation flow, so a unit missing from that list gets nothing. The Buildings page warns you when that happens.
Broadcasts
Use Broadcast for one-off sends: a pool closure, a festive greeting, a reminder to everyone checking out today.
- Choose a template or flow and check the Preview.
- Filter recipients — Checking In, Checking Out, Currently Hosting or Upcoming — and pick contacts.
- Select Send Broadcast.
Up next
- Coordinate housekeeping5 minView