Lesson 1 of 7 · 4 min
Welcome to StreamHost
A tour of the dashboard and how the pieces fit together.
What you'll learn
- Know what each item in the sidebar is for
- Understand how buildings, units, reservations and guests relate
- Find help whenever you get stuck
StreamHost puts every guest conversation, reservation and housekeeping task for your properties in one place. Before you connect anything, it helps to know how the dashboard is laid out.
The sidebar
- Dashboard — today's arrivals, departures and how your team and AI are keeping up.
- Service — the guest inbox. Every WhatsApp, WeChat and email conversation lands here.
- Internal — chat with your own team, separate from guests.
- Tasks and Cleaning — operational work, from maintenance requests to room turnovers.
- Reservations — bookings synced from your PMS or added by hand.
- Contacts — every guest you have talked to.
- Broadcast — send one message to many guests at once.
- Buildings — your properties and the units inside them.
How the data fits together
A building contains units. A reservation books a guest into a unit for a stay. When that guest messages you, StreamHost matches the conversation to their reservation, so you — and the AI — always know who you are talking to and where they are staying.